Refunds & Returns
Change of Your Mind? Don’t Worry!
Change of Your Mind
You can return an item for a refund, within 30 days of receiving your original order.
Products must be unused and in their original condition and sent back to Pera at the expense of the customer. Please include a copy of your receipt, or contact us before shipping.
*Refunds are not available at our retail stores*
We’re not able to offer an exchange on returned items. If you need a different size or colour, or you want a different item, just place a new order. That way it will get to you quicker too! We will refund the price you paid for your item, back to the original account used.
The goods are your responsibility until they reach our warehouse, so make sure your return is packed properly and can’t get damaged in transit. We recommend using registered post so that you can keep track of your parcel.
*No return for change of mind is available on gift cards, special request orders or when stock has been specifically obtained to meet your order.
*Exchange are not available at our retail stores*
What if my goods have arrived faulty?
To ensure that we only ship out products in perfect condition, our warehouses have strict quality control measures in place. If you have received a damaged item (e.g. dented, or slashed), it is possible the damage has been caused during transit. If there is a chance that this has occured to your parcel, please contact us immediately upon receiving the item, as the claim must be lodged within 24 hours of the parcel being signed for or delivered. Pera cannot be held responsible for transit-damaged items that are not claimed within this period.
If your goods have arrived with, or developed a, fault that is covered under warranty, please see our Warranty page
for further information.