Refunds & Returns

ONLINE Refunds and Returns

You can return an item for a refund, within 30 days of receiving your original order.

Products must be unused, in their original condition with their original packaging and sent back to PERA at the expense of the customer. Please include a copy of your receipt and reason for the return.  

*We do not offer refunds for Change Of Mind for In-store purchases* 

Returns need to be sent to:

PERA

Customer Care

2057 Princes Highway, Clayton, Victoria, 3168

If you purchased your product online you must contact our office to arrange the refund. 

 

Exchange items

We are not able to offer an exchange on returned items. If you need a different size or colour, or you want a different item, just place a new order. That way it will get to you quicker too! We will refund the price you paid for your original item, back to the original account used.

The goods being returned are your responsibility until they reach our warehouse, so make sure your return is packed properly and can’t get damaged in transit. We recommend using registered post so that you can keep track of your parcel.

No return for change of mind is available on gift cards, special request orders, clearance items, when stock has been specifically obtained to meet your order or INSTORE purchases.

If you purchased your product online you must contact our office to arrange the exchange. 

 

INSTORE PURCHASE CHANGE OF MIND

If you have changed your mind about your instore purchase, we offer 14 days exchange as long as the items are in original condition, with their original packaging with all tags attached, and proof of purchase is provided.

We are unable to refund change of mind purchases unless the item is faulty, does not do what it is intended to do, or is different from a sample shown.

Warranty return claims are subject to the manufacturers terms and conditions and statutory consumer law.

 

What if my goods have arrived faulty?

To ensure that we only ship out products in perfect condition, our warehouses have strict quality control measures in place.  If you have received a damaged item (e.g. dented, or slashed), it is possible the damage has been caused during transit.  If there is a chance that this has occurred to your parcel, please contact us immediately upon receiving the item, as the claim must be lodged within 24 hours of the parcel being signed for or delivered.  PERA cannot be held responsible for transit-damaged items that are not claimed within this period.

If your goods have arrived with, or developed a fault that is covered under warranty, please see our Warranty Claims page for further information.